pa7kk Privacy Policy

1. Who We Are

pa7kk operates the online casino and sports betting platform accessible at https://pa7kk.club (the "Platform"). For the purposes of data protection law, pa7kk acts as the data controller in respect of the personal information collected from players and visitors to the Platform. As data controller, pa7kk determines the purposes and means by which your personal data is processed.

pa7kk is licensed and regulated under international gaming authority standards. Our platform serves players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and other cities. All data processing activities described in this Privacy Policy are conducted in accordance with the standards set by our licensing authority and applicable international data protection frameworks.

Questions or requests relating to this Privacy Policy should be directed to our Data Protection Officer (DPO) using the contact details provided in Section 14 of this document.

2. Personal Data We Collect

pa7kk collects personal data across several categories depending on how you interact with the Platform. The table below summarises the main categories of personal data we process:

3. How We Collect Your Data

pa7kk collects personal data through the following means:

• Direct interactions: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you visit or use the Platform. See Section 7 for full cookie details.
• Third-party sources: Identity verification data received from KYC service providers; fraud screening data from anti-fraud partners; payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank processors.
• Regulatory sources: Information shared with us by our licensing authority or law enforcement agencies in connection with our legal and regulatory obligations.

4. How and Why We Use Your Data

pa7kk processes your personal data for the following clearly defined purposes:

• Account management: To create, maintain, and secure your pa7kk account, including password resets and two-factor authentication.
• Identity and age verification: To confirm that you are at least 21 years of age and are who you claim to be, in compliance with our regulatory obligations.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, and local bank transfers, and to maintain accurate financial records.
• Game and betting services: To provide access to casino games, PSL cricket betting, slot games, and all other pa7kk gaming services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited activities.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and reporting obligations to our licensing authority.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the pa7kk Platform.

5. Legal Bases for Processing

pa7kk processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to fulfil our contractual obligations to you as a registered pa7kk player, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and regulatory reporting duties.
• Legitimate interests: Processing conducted for pa7kk's legitimate business interests, such as fraud detection, security monitoring, and platform analytics, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — most commonly in connection with optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

pa7kk does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners receive the financial information necessary to execute your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification services receive identity documents submitted during account registration and enhanced due diligence checks.
• Fraud and AML screening providers: Anti-fraud and anti-money laundering partners may receive account and transaction data for risk screening purposes.
• Game providers: Third-party casino game suppliers may receive anonymised session and gameplay data necessary to deliver their games on the pa7kk Platform.
• Regulatory and law enforcement authorities: pa7kk will disclose personal data to competent authorities where required to do so by law, court order, or our licensing authority's instructions.
• Corporate transactions: In the event of a merger, acquisition, or sale of pa7kk's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

7. Cookies and Tracking Technologies

pa7kk uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytics data. Cookies are small text files stored on your device when you visit the Platform.

The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences, such as preferred language, currency display settings, and responsible gaming tool configurations, so you do not need to reset them on each visit.
• Analytics cookies: Collect anonymised data about how players use the Platform — which pages are most visited, how long sessions last, and which features are used most frequently. This data is used solely to improve Platform performance.
• Marketing cookies: Used, with your consent, to show you relevant promotional content. You may opt out of marketing cookies at any time via your browser settings or our cookie preference centre.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some pa7kk features, including login persistence and responsible gaming tool settings.

8. Data Retention

pa7kk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our regulatory and legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active pa7kk account plus a minimum of 5 years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulations.
• KYC verification documents: Retained for a minimum of 5 years following the end of the business relationship, or longer if required by our licensing authority.
• Customer support communications: Retained for 3 years from the date of the communication, to allow for dispute resolution.
• Technical and usage data: Typically anonymised or deleted within 13 months of collection for analytics purposes.
• Marketing consent records: Retained for the duration of the marketing relationship and for 2 years following opt-out, as evidence of consent management compliance.

Upon expiry of the applicable retention period, pa7kk will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

9. Your Data Rights

As a pa7kk player, you hold meaningful rights over your personal data. pa7kk is committed to honouring these rights promptly and without unnecessary bureaucracy. The rights available to you are summarised below:

To exercise any of the rights listed above, please contact our Data Protection Officer using the details in Section 14. pa7kk will acknowledge your request within 48 hours and aim to complete the request within 30 calendar days. Where a request is complex or high in volume, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.

10. Data Security

pa7kk implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pa7kk Platform.
• AES-256 encryption for sensitive data stored at rest on our servers.
• Multi-factor authentication requirements for all administrative access to systems that hold personal data.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security firms.
• Role-based access controls ensuring that pa7kk staff can only access personal data that is necessary for their specific job function.
• Continuous real-time monitoring of systems for anomalous activity and potential security incidents.
• A documented incident response plan, including procedures for notifying affected players in the event of a breach that poses a risk to their rights and interests.

While pa7kk takes data security very seriously and applies industry-leading measures, no system can be guaranteed to be completely secure. Players are encouraged to use strong, unique passwords for their pa7kk account, to enable two-factor authentication, and to contact support immediately if they suspect any unauthorised access to their account.

11. Third-Party Links

The pa7kk Platform may contain references to third-party services such as payment processors and game providers. This Privacy Policy applies solely to personal data collected and processed by pa7kk directly. pa7kk is not responsible for the privacy practices or data security measures of any third-party service, and we encourage you to review the privacy policies of any third-party services you interact with independently of the pa7kk Platform.

12. Children's Privacy

The pa7kk Platform is strictly intended for individuals who are 21 years of age or older. pa7kk does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the relevant account, delete the associated personal data, and return any real-money deposits to the originating payment method.

If you believe that a minor has registered or attempted to register on the pa7kk Platform, please notify us immediately using the contact details in Section 14 so that we can investigate and take appropriate action without delay.

13. Changes to This Privacy Policy

pa7kk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material — meaning they meaningfully affect how we process your personal data or your rights in connection with it — we will notify registered players by email or in-platform notification at least 7 days before the revised policy takes effect.

The "Last Updated" date at the top of this document will always reflect the most recent revision. We encourage all pa7kk players to review this Privacy Policy periodically to stay informed about how their personal data is being protected. Continued use of the pa7kk Platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pa7kk handles your personal data, you may contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the pa7kk Platform — the fastest way to reach us.
• Email (plain text — not a link): [email protected]
• Subject line: Please include "Privacy Request" or "DPO Query" in your subject line so your message is routed correctly.
• Response time: All privacy-related requests are acknowledged within 48 hours and resolved within 30 calendar days.

pa7kk's support team operates on Pakistan Standard Time (PST, UTC+5) and is fluent in both English and Urdu. We serve players from all corners of Pakistan — from Karachi's coastal communities to the mountain-side cities of the north — and our commitment to protecting your personal data is the same regardless of where you are based.